Live On-line Support from API Delevan

If a visitor to our web site has a question, they click on "online tech support" icon and type in their question. A pop up immediately appears on an available associate desktop at API Delevan and captures the communications thread with the visitor. All the communications are stored and can be referenced at a later date.

Advantages of our on-line tech support include:

 

This new service has been well-received by our customers. Here is what one visitor had to say after using the online support:

 

"I like the on-line chat approach to having questions answered. It is great because you get an answer right then and there. You can perform other tasks while waiting for someone instead of holding the phone forever."