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Exemplary Service Through Live Online Support
One recent correspondence started with a customer using our Live Online Technical Support and ended with API Delevan creating a custom-engineered sample so the customer could test it at their location.
The customer recently logged onto the online support (see the example below) so they could interact with a live technical support representative at API Delevan. The representative corresponded with the customer through the live online chat feature and later continued to help the customer through phone and e-mail contact.
API Delevan designed a custom-engineered sample and shipped it to the customer so they could evaluate the finished product. API Delevan is looking forward to supporting their prototype & their eventual production needs.
| 16:37:40 | Customer: | I'm looking for an inductor or group of inductors to handle 30A @ 28V. The inductance needs to be around 50uH. |
| 16:41:01 | API Rep: | Good afternoon. |
| 16:42:18 | Customer: | Good afternoon. |
| 16:44:39 | API Rep: | Dan, unfortunately we do not offer a standard part. We would have to design a custom part to meet these electrical requirements. |
| 16:44:58 | Customer: | How about a combination of parts? |
| 16:46:28 | Customer: | EX. 150uH & 10A X 3 in parallel. |
| 16:48:33 | API Rep: | I am doing some math in my mind. |
| 16:49:08 | Customer: | I try to use paper and a calculator. |
| 16:50:56 | API Rep: | I am discussing this with the other engineer here. |
| 16:51:06 | Customer: | Okay. |
| 16:55:07 | API Rep: | Our best suggestion would be to look at our power series PTHF. Specifically, the higher values and doing a combination of series and parallel. However, you are looking at using a lot of board space. |
| 16:55:15 | API Rep: | Using Catalog parts. |
| 16:55:58 | Customer: | What are the part numbers? |
| 16:56:07 | API Rep: | Or, another option is looking into designing a custom part |
| 16:56:46 | Customer: | Okay. Can you provide me with part numbers so I can evaluate the size? I'll probably end up with a custom part. |
| 16:58:21 | API Rep: | I am thinking around the PTHF100-894 (100uH 7 A) or the PTHF150-894 (150uh 6A). |
| 16:59:07 | API Rep: | The final circuit, unfortunately, won't be 3 inductors in parallel. |
| 16:59:44 | Customer: | Two of the 100uH would only give me 14A and three of the 150uH will only be 18... what did you have in mind. |
| 16:59:46 | API Rep: | If you would like, I can talk to our power guy Monday (he is out today) and see if he can come up with a better solution. |
| 17:00:02 | Customer: | Sure. |
| 17:00:12 | Customer: | I am ready to head home anyway. |
| 17:00:37 | API Rep: | I have your contact information. I will talk to him Monday AM. |
| 17:01:01 | Customer: | Okay, you have the correct e-mail. I'll wait to hear from you then. |
| 17:01:03 | Customer: | Thanks. |
| 17:02:32 | API Rep: | Have a nice weekend. |
Advantages of our on-line tech support include:
- No software installation needed for users
- Easier than AOL Instant Messenger
- Support staff are alerted as soon as a customer needs help
Visit www.delevan.com to take advantage of our online support feature. It only takes minutes to register to use this free service provided by API Delevan.
